Store Information
This website is owned and operated by MODERN MOTIONS LLC
Company Name: MODERN MOTIONS LLC
Address: 3291 NE 2ND AVE, OAKLAND PARK, FL 33334, United States
Tax ID: 88-1048447
Phone: +1 (813) 891-0030
Email: info@modernmotionsllc.com
Business Hours: Monday – Friday, 8:00 – 18:00 (Eastern Time)
Please contact us via email. We will respond within 24 business hours.
1. Scope of the Cancellation Policy
This cancellation policy applies to all furniture and home products purchased through the Modernmotionsllc online store in the United States, including chairs, beds, cabinets, tables, and related home accessories.
2. Cancellation Before Shipment
Customers may request order cancellation before the order has been shipped.
If the cancellation request is received and approved before shipment, Modernmotionsllc will cancel the order and issue a full refund to the original payment method within 2 business days.
No return process or additional fees will apply for orders canceled before shipment.
3. Cancellation After Shipment
Once an order has been shipped, it cannot be canceled directly during transit.
If a customer wishes to cancel an order after shipment, the customer must:
Receive the product first;
Contact Modernmotionsllc customer service within 14 days after delivery;
Return the product according to our return instructions.
After the returned product is received and inspected to confirm it meets the return conditions, Modernmotionsllc will process the refund.
4. Return Conditions After Shipment
To qualify for a refund after shipment, the returned product must:
Be unused and in new condition;
Have no damage, stains, scratches, or signs of improper use;
Include all original accessories, manuals, and packaging materials.
Products returned in damaged or incomplete condition may not qualify for a full refund.
5. Applicable Products
This cancellation and return policy applies to all furniture products and related accessories sold through Modernmotionsllc, except:
Customized products;
Made-to-order furniture;
Products damaged due to customer misuse or improper handling.
6. Cancellation and Return Request Process
Customers must contact Modernmotionsllc customer service by email:
Email: info@modernmotionsllc.com
Please provide:
Order number;
Reason for cancellation or return request;
Product photos (if the product has already been delivered).
Our customer service team will review the request and provide further instructions within 24 business hours.
7. Return Instructions
For approved returns after shipment, customers will receive return instructions from Modernmotionsllc.
The product should be shipped to:
3291 NE 2ND AVE, OAKLAND PARK, FL 33334, United States
Customers should ensure the product is properly packaged to prevent damage during transportation.
8. Return Shipping Costs
Return shipping costs for products meeting the conditions are covered by Modernmotionsllc and prepaid shipping labels will be provided. Customers will not incur additional fees.
9. Refund Processing
After the returned product is received and inspected, Modernmotionsllc will process the refund within 2 business days.
Refunds will be issued to the original payment method used for the purchase.
10. Refund Amount
Refunds include the amount paid for the product, including applicable taxes. Shipping costs for the cancellation are covered by Modernmotionsllc and prepaid shipping labels will be provided.
11. Cancellation Confirmation
Customers will receive a confirmation email after submitting a cancellation request.
The confirmation will include:
Cancellation status;
Return instructions (if applicable);
Refund information.
12. Special Cases
For customized or made-to-order furniture, cancellation requests may not be accepted once production has started.
If a customized product arrives defective or damaged, customers should contact Modernmotionsllc customer service for assistance.
13. Customer Support
For any questions regarding cancellations or returns, please contact:
Modernmotionsllc Customer Service
Email: info@modernmotionsllc.com
We will respond within 24 business hours.